The biggest benefit is consistency. We have seen the same faces for years with the Brain Mill. The fact that they have long term employees tells you something about the company. They explain what is going on with the system in terms I can understand and can go as deep and technical as you want. Anything from “Computer fall down and go boom no interwebs for you.”, to “Your cache was full so we had to erase it then defrag it. We’re going to cloud store it in the future.” Not once in the 15 years that we’ve used The Brain Mill have we thrown something at them that they did not handle.